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Magnetic Therapy for a Limitless You

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PEMF

Warranty

At PurePEMF, we are committed to delivering high-quality PEMF products designed to enhance your well-being. To ensure customer confidence, we offer a 30-Day Risk-Free Trial and a 365-Day Warranty on all eligible products. Please review our policy details below.

1. 30-Day Risk-Free Trial

We believe in the effectiveness of our PEMF products and want you to experience the benefits with complete peace of mind. That’s why we offer a 30-day risk-free trial for all eligible purchases.

How It Works:

  • The trial period begins on the date of delivery.
  • If you are not satisfied with your product, you may return it within 30 days for a full refund (excluding shipping fees).
  • The item must be in good condition, with all original packaging and accessories.
  • Customers are responsible for return shipping costs.

Non-Eligible Items for the Risk-Free Trial:

  • Items that have been damaged due to misuse or improper handling.
  • Customized or special-order items.
  • Clearance or final sale items.

To initiate a return: Please contact our support team at [email protected] with your order number and reason for return.

2. 365-Day Warranty

PurePemf stands by the quality of our products with a 365-day limited warranty against defects in materials and workmanship.

What’s Covered:

  • Manufacturing defects in materials and workmanship.
  • Malfunctions not caused by improper use, physical damage, or unauthorized modifications.
  • Defective accessories included with the original purchase.

What’s Not Covered:

  • Normal wear and tear.
  • Damage caused by accidents, improper use, neglect, or unauthorized repairs.
  • Issues resulting from power surges, water damage, or exposure to extreme conditions.

Warranty Claim Process:

  1. Contact Us: Email [email protected] with proof of purchase, product details, and a description of the issue.
  2. Assessment: Our support team will review your claim and may request photos or videos for further evaluation.
  3. Repair or Replacement: If the claim is approved, we will either repair, replace, or provide store credit at our discretion.

Note: Customers may be responsible for shipping costs in certain cases, depending on the nature of the warranty claim.

3. Additional Terms & Conditions

  • The 365-day warranty is non-transferable and only applies to the original purchaser.
  • Any unauthorized repairs or modifications will void the warranty.
  • PurePemf reserves the right to deny claims that do not meet the stated criteria.

4. Contact Us

For warranty claims, returns, or any assistance, please reach out to us:

📧 Email: [email protected]
📍 Address: 42589 Avenida Alvarado, Temecula, CA 92590

Thank you for choosing PurePemf! We are committed to providing high-quality products and excellent customer service.